♦ DARPG signed a Master Service Agreement with Digital India Bhashini to implement a multimodal, multilingual e-Governance solution for CPGRAMS.

♦ With the multilingual multimodal solution, it is envisaged that citizens cutting across regions will be able to file grievances on the CPGRAMS portal through 22 regional languages in an intuitive interface that will make grievance lodging much easier.

♦ Citizens can use voice in their regional language to lodge grievances. 

♦ The integration of Bhashini with CPGRAMS marks a significant milestone in AI-powered, multilingual citizen engagement, ensuring that language barriers no longer hinder grievance redressal and public service accessibility.